What we do › Personal Care

Beauty and personal care marketing has moved to the digital shelf

A category growing 10% a year is also the category where the route to purchase has moved: online beauty sales grow nine times faster than in-store, half of US social shoppers have bought beauty through creator content, and 56% of executives expect value-for-money scrutiny to define the coming years. Winning brands are not chasing every platform; they are rebuilding the marketing operating model, governing spend across retail media, social and store as one, and holding every partner to measurable value. VA helps beauty and personal care leaders orchestrate that ecosystem, optimise the media budget and prove ROI.
+10%
Global beauty sales growth, past 12 months
Online beauty growth vs in-store
50%
Social shoppers buying beauty via creators
56%
Executives expect value-for-money scrutiny
Case study

Reinvention in action

Selected client work and measurable outcomes.
Value added

How VA supports personal care marketing

Marketing operating model

  • Central, regional and local governance
  • Brand and retailer/e-commerce investment coordination
  • Decision rights and ways of working
  • Budget allocation and guardrails

Media investment governance

  • Ecosystem audit and spend mapping (retail media, social, creator)
  • Media-inflation and CPM benchmarking
  • Rationalisation of duplicated buys and channels
  • One governed view of investment

Agency and partner ecosystem

  • Roster design and rationalisation
  • In-house versus external capability
  • Remuneration aligned to outcomes
  • Pitch and tender (RFQ, bid governance)

Content, production and launch

  • Global-to-local content and adaptation
  • Production model and cost baseline
  • Launch orchestration (timing and embargo)
  • Modular, reusable assets

Performance and value measurement

  • Holistic measurement across digital and traditional
  • Cost saving vs cost avoidance
  • ROI and value reporting
  • E3 method: Efficiency, Excellence, Ecosystem