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QSR marketing now runs through the app

US restaurant and foodservice sales are forecast to reach $1.55 trillion in 2026, and the counter has moved into the pocket: Domino’s now takes more than 85% of US retail sales through digital channels, Yum! Brands’ digital mix is nearly 60%, and McDonald’s loyalty members generated some $30 billion in systemwide sales in 2024 — all company-reported. When the app becomes the brand’s front door, media, menu and loyalty compete for the same investment across markets and franchisees. VA helps QSR leaders govern that system as one — roster, production, adaptation and media under a single operating model, with every dollar accountable.
$1.55T
US foodservice sales forecast, 2026 (Nat. Restaurant Assn)
>85%
Domino’s US retail sales via digital channels, 2025
~$30B
McDonald’s systemwide sales to loyalty members, 2024
~60%
Yum! Brands digital sales mix, 2025
Case study

Reinvention in action

Selected client work and measurable outcomes.
Value added

How VA supports QSR marketing

Marketing operating model

  • Central, regional and local governance
  • Brand and distributor/route-to-market investment coordination
  • Decision rights and ways of working
  • Budget allocation and guardrails

Media investment governance

  • Ecosystem audit and spend mapping (retail media, social, CTV)
  • Media-inflation and CPM benchmarking
  • Rationalisation of duplicated buys and channels
  • One governed view of investment

Agency and partner ecosystem

  • Roster design and rationalisation
  • In-house versus external capability
  • Remuneration aligned to outcomes
  • Pitch and tender (RFQ, bid governance)

Content, production and launch

  • Global-to-local content and adaptation
  • Production model and cost baseline
  • Launch orchestration (timing and embargo)
  • Modular, reusable assets

Performance and value measurement

  • Holistic measurement across digital and traditional
  • Cost saving vs cost avoidance
  • ROI and value reporting
  • E3 method: Efficiency, Excellence, Ecosystem